FAQ

Shipping Timeline

*Hand Sanitizer Gel is not eligible for Overnight delivery

Why is the Hand Sanitizer Gel unavailable to ship to Hawaii, Alaska or internationally?

There are some products that are unavailable for International Delivery. This can be due to logistical limitations that prevent us from sending products outside of the US. If we cannot sell a product using International Delivery we will always show you on the product page.

When will my order ship?

Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays). During peak volume, orders can take up to 8 business days to fulfill. You will receive a tracking number and will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.

How can I track my order?

We provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. 
Please note it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.

Why is my tracking number not updating?

It may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.
If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.

How did my package ship?

A tracking number starting with “1Z” means your package shipped via UPS. A tracking number with 22 digits means it shipped with USPS. Orders with free standard shipping will ship via USPS and UPS. The carrier we use to ship your order is dependent on the weight and its destination. Any order shipping to a PO box, APO/DPO, Hawaii, Alaska, and Puerto Rico will ship with USPS.

How long will it take for my order to arrive once it's shipped?

Your order is being packed and shipped from our warehouse in San Jose, California. Orders with standard shipping will take approximately 5 to 10 business days to be delivered.

How can I cancel my order?

Unfortunately, once an order has been placed we are unable to change or cancel it.

What does "Out of Stock" mean?

Out of Stock means Purity Pharm does not currently have inventory for the item. In most cases, the item has been ordered and is on its way to our warehouse. The estimated time of arrival is often dependent on the manufacturer.

At which point do you charge my credit card for my order?

Purity Pharm authorizes your credit card at the time the order is placed. Your credit card is charged at the time your order actually ships.

Return Policy

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Purity Pharm reserves the right to refuse any returns at any time.

Question not answered? Contact customer service at customerservice@puritypharm.com